Help-Center

COVID-19 and Security in Spain

Your safety is our highest priority and is now more important than ever. Therefore, we encourage you to learn more about the coronavirus and how to stay safe from COVID-19 by buying and selling on SportWeb.Club
Buy and sell safely
According to official sources from both the WHO and the CDC, the virus does not survive on surfaces for long. There is also no evidence that COVID-19 can be transmitted through the shipment of goods or packages.
In transport, packages are exposed to dynamic environmental conditions and are unlikely to arrive contaminated.
Advice on data protection
Online spoofing and malicious software related to COVID-19 are proliferating in several arenas. The people who organize these operations are trying to take advantage of concerns related to the coronavirus.
Detect virus scams
You can receive e-mails or personal messages asking you to write personal passwords, to open an attachment to find out more (which could introduce malicious code to your device) or to visit a fraudulent website that imitates an authentic website (a through which your device could be infected).
Take the following precautions when opening emails or messages related to the coronavirus:
Stay alert and use common sense.
Do not trust e-mails supposedly sent by the CDC or WHO, or from experts who claim to have more information about the virus. Instead of clicking on the links in those emails, you go directly to the authorities’ websites.
Do not enter personal information or passwords on suspicious websites, especially if they have been directed to unknown e-mails. Check the sources of any requests before starting a conversation.
Don’t open unknown attachments or click on suspicious links.
Be careful with the information requested, ignore requests to share information or take actions if you do not know its origin. Use only the official payment and communication methods of the Platform. Do not carry out activities related to our service outside the Platform.

Selling Step by Step

Selling an item is easy! Here’s how it’s done:
List an item.
Upload a few great photos of the item, write a detailed description, set your item price.
Listing more than one item helps you sell faster.
Build your profile.
Set up and verify your account.
Choose shipping and payment options in your settings.
Wait for buyers.
Be ready to answer all questions from buyers
You’ll be notified about all the purchase steps that buyer has made.
It’s sold! Time to ship
Pack your item! A personal touch is always nice.
Ship the item with the method that the buyer has paid for.
Follow the instructions for shipping, but be sure you ship the item within the 5 weekdays from purchase.
If the buyer has chosen a tracked shipping method, you both can track the journey of the item.
Delivered and Everything is Ok?
This is the perfect time to leave a Feedback and Stars for your buyer and tell others what you think!
Don´t forget to delete the adds of each sold item.
What can I sell on SportWeb.Club?
SportWeb.Club is a place to sell:
Women’s, men’s and children’s sports items, clothing, footwear and accessories related with sport. What SportWeb.Club is not for
1. The following items cannot be sold on SportWeb.Club
Strictly prohibited items:
Items that do not comply with the laws in your jurisdiction;
Counterfeit items, i.e. fakes and unauthorized replicas of the real products;
Samples or promotional items which you received for free;
Prescription products, medications, professional medical supplies, vitamins, food supplements;
Food and drinks;
Drugs, drug paraphernalia, tobacco products such as cigarettes, cigars, pipes, e-cigarettes, also vapes, or other vaporizing instruments and accessories;
Official uniforms, badges, accessories or any other type of items of the armed forces, police, or any other emergency service
International humanitarian aid emblems and names individually or within the clothing;
Nazi, fascist, uniforms and accessories;
Items that promote or display violence, discrimination, hatred, or crime;
Autographed items (or similar items) without a trusted certificate of authenticity.
2. The items that do not comply with hygiene standards, or pose risk to your health/safety:
Worn underwear, worn bras, bathing suits and tights can be sold as long as they are properly washed and the description clearly states that the item has been worn.
It is strictly prohibited to sell cosmetic items.
Electronic and high-tech products (e.g. mobile phones, computers, TVs, speakers, cameras, power banks, cables, phone chargers, washing machines, dishwashers, irons, vacuum cleaners, etc.);
Furniture, housewares, household appliances, garden tools and equipment;
Mattresses, pillows, bedding, blankets for adults;
Kitchen ustensils and appliances, knives, pans, pots, coffee machines and similar items or appliances for food making, food storage items;
Magazines and stationery supplies for adults, such as notebooks, diaries and calendars;
Paintings, drawings, photos and other works of art;
Sales catalogues and products ordered on request, professional services or any other advertisements promoting commercial activities;
Empty dust bags, packaging boxes, paper shopping bags, gift boxes, moving boxes;
Advent calendars, surprise packages/bundles;
Sexually explicit items such as sex toys and fetish related items;
Accessories or clothes for animals and animals themselves;
Tickets for events, gift cards and discount coupons, subscriptions.
All of the above-mentioned items, as well as similar ones which do not fall under our accepted categories, will be removed or hidden from the list by our team.
Please note that if you use a paid feature for your listing and the listing violates our rules, we won’t be able to refund the cost of the feature after we remove or hide that listing.
Receiving the payment
Sellers receive their payments as soon as an order is completed following the Payment Method chosen by the Buyer.
Leave feedback!
Leaving feedback for both buyers and sellers is important because it builds trust among the SportWeb.Club Members.
Leave feedback in your conversation thread
Choose the number of stars you would like to give, add a comment, and submit it.
You can also Leave feedback by viewing your seller’s or buyer’s profile, and clicking on their star rating.
You can edit or remove your feedback. You’ll see these options under the feedback you’ve left.
Tips for the number of stars:
How is my feedback rating calculated?
Feedback is how we build trust in the community.
How it works:
Your star rating is based on the average amount of stars you’ve received.
Only feedback left by other client affects your star rating.
Every feedback message counts. When the same client leaves you more than one review, each feedback message will be taken into account.
Cancelling an order
A buyer and a seller can cancel their order only if the item hasn’t been shipped yet.
To cancel your purchase:
Open your conversation screen with the buyer
A mutual agreement between a buyer and a seller about cancelling their order will help them avoid negative feedback.
Reached an agreement with the buyer?
If you agreed on the refund
Please arrange the return of the item directly with the buyer. As soon as you receive a valid tracking number of the return package from the buyer, you can cancel the order and refund through the conversation thread. We strongly advise to wait until you receive at least this proof before proceeding with the refund.
If you agreed that the buyer would keep the item write Resolved Issue in your conversation thread with the buyer.
Can’t agree on the refund with the buyer?
Ask us to step in.
If you need help in solving an issue, reach out to us sending us an email describing your issue at contact@sportweb.club We’ll analyse the case to help you to find the solution.

Buying Step by Step

Buying tips:
If you see a seller’s profile with a lot of positive feedback it means you’ll most likely have a great experience buying from him.
Ask all the questions you have about the item so you feel comfortable with your purchase. It saves you time because you gather all the info before the package appears on your doorstep. You can ask for extra photos too!
Make sure you have saved the correct delivery address on the Platform before buying.
We suggest using PayPal for security reasons.
Buying step by step
Find an item you like and chat with the seller.
Start a conversation with the seller.
From the conversation thread you can:
Chat with the seller or Call the Seller.
Offer a new price.
Buy the item straight away.
Clear up any questions you have about the item.
Buying the item:
Either on the item’s listing or on the conversation screen, you can make your purchase.
Make sure you have the correct delivery address saved.
Receiving your item.
All paid? Great! Now just wait for your item to arrive.
The seller has 5 days to send out your new treasure.
You’ll be able to track the delivery status of your parcel with a Tracking Number.
Delivery usually takes up to 5 working days but at times it can take a little longer.
After your item is delivered you will have 2 options:
Everything’s OK – let a review with stars.
I have an issue – if your item hasn’t arrived, it arrived damaged or is a significant mismatch from the description, please contact the Seller first to find a “Friendly Solution” if not possible then contact us.
Delivery time
Delivery time of an item depends on the shipping service the buyer chooses and the seller’s handling time. Buyers can see their order’s estimated delivery date at checkout. Also, they’ll be notified once the seller ships their item.
Seller’s handling time
Sellers have up to 5 working days to ship the item, depending on the shipping method their buyer has chosen.
Shipping time:
Shipping time varies according to the destination of the parcel, as well as the shipping provider: typically, it takes 2-3 working days, but it can be longer at times.
Saturdays, Sundays, and major national holidays are usually not included in transit time estimates.
Parcel tracking
Both buyers and sellers can track their parcel in the message thread. There they can see where the parcel is and its expected delivery time through the web of the transporter company with tracking number.
Solving issues with delivery:
If you’re a buyer and your item hasn’t arrived, it arrived damaged or is a significant mismatch from the description, make sure to notificate to the Seller “I have an issue” within the following time frames:
Within 2 days of your item being delivered if it is significantly not as described or is damaged, or Within 2 days of the expected delivery date if the item hasn’t arrived.
Cancelling an order
A buyer and a seller can cancel their order only if the item hasn’t been shipped yet.
To cancel your purchase
Open your conversation screen with the seller.
A mutual agreement between a buyer and a seller about cancelling their order will help them avoid negative feedback.
Returning an item
If your item was damaged in transit or is significantly not as described, you can return it and ask for a refund. If the item doesn’t fit you or you don’t like it, you can only return it if your seller accepts it.
Important:
You must return the item in the same condition in which you received it, i.e. you cannot wash or use it.
Start a return
If the item you’ve received was damaged in transit or significantly differs from the description, here are the steps to take: In the conversation thread with your seller, write “I have an issue” within 2 days of the item’s delivery.
Provide the seller with the evidence to show them that the item has arrived damaged in transit or is a significant mismatch from the description. The evidence can be photos with any of the following:
The item with the damaged part(s) visible.
The item’s packaging showing its damaged part(s).
The item’s part(s) that do not match the item description.
Look for a solution with the seller. Discuss the options of the refund and return shipping of the item:
The seller can ask you to send the item back and refund you the payment.
Then, based on your discussion with the seller, continue with one of the scenarios described below.
Reached an agreement with the seller?
If you agreed on the refund:
Please arrange the return of the item directly with the seller.
As soon as the seller receives a valid tracking number of the return package from you, he can cancel the order and refund you.
Make sure you share the parcel’s tracking number with the seller. We strongly advise them to wait until they receive at least this proof before proceeding with the refund.
If you agreed that you (the buyer) would keep the item, confirm in your conversation thread with the seller.
Can’t agree on the refund with the seller?
Ask us to step in.
If you need help in solving an issue, reach out to us writing an email describing your issue at contact@sportweb.club We’ll study the case to help you to find a solution.
Next steps to take
If the return of the item is confirmed, please do the following:
Ship the item to the seller within 5 days using a tracked shipping method
Send him the following info:
Valid tracking number of the parcel.
Photo of the item in the packaging.
Photo of the shipping label (with tracking code, sender’s and recipient’s names visible) Unless something is wrong, he will sort out the refund for you then.
If the item you bought doesn’t fit you.
Unfortunately, in this situation you cannot claim a refund unless the seller agrees to accept the return after you contact him privately.
If this is the case, you’ll need to agree on the return conditions with him.
Returns
Unless you agreed otherwise with your seller, typically you’ll need to cover return postage expenses.
Please note:
In some cases, when there are strong indications that the item that you received is a counterfeit, you may not have to send it back to the seller. In this situation, we may ask you to cooperate with us.

Shipping Step by Step

1. Shipping as Seller
Shipping costs are added to your asking price and paid by the buyer as part of the total purchase price.
It is important to add the shipping proof so that the buyer is notified that the item has been sent and that they could track their item.
Who pays for shipping?
Basically the price of shipping is always covered by the buyer. Sellers must always ship their items using the method and provider chosen and paid by the buyer. Make sure that the package size chosen is a good fit for your item. After the buyer pays, sellers won’t be able to charge them extra and will have to send the item out.
Packing the item
It’s important to pack your items properly so that they aren’t damaged during the shipping.
Besides, the package should fit the regulations of the postage provider so you or your buyer won’t need to pay extra. Make sure your package fits the size, weight and dimensions.
When packing your item, keep these things in mind:
Use an outer packaging material that is resistant and strong.
Pack the item with bubble wrap, foam, or paper so there’s no room for your item to move around in the package.
Place goods that might be affected by dirt, water or wet conditions inside a plastic bag.
Personal touch is always a good idea.
How to ship an item?
The shipping process is simple:
You’ll see shipping info in the conversation with the buyer.
You don’t have to pay for the shipping, your buyer will pay.
Ship the package within 5 working days and keep the receipt.
Make sure that the item reaches the buyer in great condition, so pack it thoroughly.
Be sure to choose the right package size as the buyer will pay for it.
A wrong choice might result in a returned package, extra shipping costs, a pickup fee, or even negative feedback from your buyer.
How long do I have to ship the item?
You have 5 weekdays to ship the item from the day the buyer has purchased it, otherwise, the transaction will be cancelled.
We recommend not to wait until the last day, as it might take up to 48h for shipping provider to update the delivery information.
If you’re unable to ship in time:
Explain the situation to the buyer.
Cancel the order.
If you agreed with the buyer before cancelling, you’ll avoid negative feedback.
2. Shipping as Buyer
How does delivery process work?
After you buy an item, the seller is notified.
Seller has 5 working days to ship the item.
The buyer will be notified when the item is shipped based on tracking information or when the seller write “I have shipped”. If you chose a tracked shipping method, you’ll be able to track it via conversation with the seller and transporter.
Delivery time
Delivery time of an item depends on the shipping service the buyer chooses and the seller’s handling time. Buyers can see their order’s estimated delivery date at checkout. Also, they’ll be notified once the seller ships their item.
Seller’s handling time:
Seller has up to 5 working days to ship the item, depending on the shipping method the buyer has chosen.
Shipping time
Shipping time varies according to the destination of the parcel, as well as the shipping provider: typically, it takes 2-3 working days, but it can be longer at times.
Saturdays, Sundays, and major national holidays are usually not included in transit time estimates.
Parcel tracking
Both buyers and sellers can track their parcel in the message thread. There they can see where the parcel is and its expected delivery time through the web of the transporter company with tracking number.
Solving issues with delivery
If you’re a buyer and your item hasn’t arrived, it arrived damaged or is a significant mismatch from the description, make sure to notificate I have an issue within the following time frames:
Within 2 days of your item being delivered if it is significantly not as described or is damaged.
Within 2 days of the expected delivery date if the item hasn’t arrived.

Payment Modes

On SportWeb.Club Buyers and Sellers have to find an agreement for the mode of payment.
PayPal (recommended payment method for Security Reasons).
Bank Transfer.
Cash on Delivery.
Why we recommend PayPal?
PayPal delivers the most secure payment platform in the world. Whether you’re buying or selling, you get an extra level of security when you use PayPal. That’s because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on their servers.
Pay however you want
PayPal gives you the flexibility to choose the best payment method for you each time you pay. You can link your PayPal account to your bank account, debit and credit cards. Just add your bank and card details to your PayPal account and then choose how you want to pay during the checkout process.
Easy to use
Using PayPal is simple. Shop for the things you love or receive payments for items you sell on the platform. Whichever device you’re using – tablet, mobile or computer – you can pay in just a few clicks. All you enter is your email address and a secure password. It’s quick and it’s easy.

Returns & Cancellations

Cancelling an order
A buyer and a seller can cancel their order only if the item hasn’t been shipped yet.
To cancel your purchase:
Open your conversation screen with the seller
A mutual agreement between a buyer and a seller about cancelling their order will help them avoid automatic negative feedback.
Returning an item
If your item was damaged in transit or is significantly not as described, you can return it and get a refund. If the item doesn’t fit you or you don’t like it, you can only return it if your seller accepts it.
Important:
You must return the item in the same condition in which you received it, i.e. you cannot wash or use it.
Start a return
If the item you’ve received was damaged in transit or significantly differs from the description, here are the steps to take:
In the conversation thread with your seller, write I have an issue within 2 days of the item’s delivery.
Provide the seller with the evidence to show them that the item has arrived damaged in transit or is a significant mismatch from the description. The evidence can be photos with any of the following:
The item with the damaged part(s) visible.
The item’s packaging showing its damaged part(s).
The item’s part(s) that do not match the item description.
Look for a solution with the seller. Discuss the options of the refund and return shipping of the item:
The seller can ask you to send the item back and refund you the payment.
Then, based on your discussion with the seller, continue with one of the scenarios described below.
Reached an agreement with the seller?
If you agreed on the refund:
Please arrange the return of the item directly with the seller. As soon as the seller receives a valid tracking number of the return package from you, he can refund you. Make sure you share the parcel’s tracking number with the seller. We strongly advise them to wait until they receive at least this proof before proceeding with the refund.
If you agreed that you (the buyer) would keep the item, confirm in your conversation thread with the seller.
Can’t agree on the refund with the seller?
If you need a hand in solving the issue, reach out to us writing an email at contact@sportweb.club describing your issue. We’ll then look into the case and contact the seller to help you to make the final decision.
If the item you bought doesn’t fit you:
Unfortunately, in this situation you cannot claim a refund unless the seller agrees to accept the return after you contact him privately.
If this is the case, you’ll need to agree on the return conditions with him.
Return fees
Buyers cover the cost of the return postage unless you agree with your seller.
Please note:
In some cases, when there are strong indications that the item that you received is a counterfeit, you may not have to send it back to the seller. In this situation, we may ask you to cooperate with us – one way of cooperation could be destroying the item.
Returning an item
If you contact your seller and agree with them on a refund privately, you can both agree on a return date. As soon as the seller receives a valid tracking number of the return package, theycan issue a refund to you.

SportWeb.Club Privacy Policy

1. General
We take your privacy extremely seriously. All data will be collected, stored and used by us in accordance with the European Union General Data Protection Regulation No. 2016/679 (“GDPR”), other statutory regulations.
The services offered by us via the Website and/or App can function only if we collect, store, transfer, delete and/or otherwise use specific data relating to you. Personal data means all information relating to an identified or identifiable natural person such as your name, date of birth, address or email address.
This Privacy Policy describes which of your data we collect and for what purposes we collect and use it when you use the services offered by us on the Platform. This Privacy Policy also contains important information on the protection of your data, especially the statutory rights you have in connection with it. This Privacy Policy and any parts of it are not meant as contractual clauses and do not become part of the Terms & Conditions as a contract that is concluded with registered users. By using the Platform and our services, you enter into a legally binding contract between you and Sportvinted conditions of which are described in the T & C.
2. Why and how do we collect and use your data?
2.1. To enable you to use the Platform.
We collect and use your personal data to allow you to use our Platform, to provide our services and to perform a contract with you and especially to undertake commercial transactions via the Platform, to use the electronic payment system or to leave reviews. To use these services, you need an account. For this purpose, you must register on the Website or App.
Most of your personal data are required to perform a contract with you. In case you do not provide us with this personal data, we will not be able to conclude and execute a contract with you. Part of your data are required to fulfill our legal obligations when you are on our Platform. In case you do not provide us with this personal data, we will not be able to comply with legal requirements and provide our services.
2.1.1. To enable registration on the Platform
When you register on our Platform, you must provide the following data in order to carry out the registration procedure and access your account:
Your Full name;
Email address;
Location (city, region, country)
Confirmation that you are aged over 18;
User name;
Password.
2.1.2. To enable you to list your items
If you list items on the Platform, we will collect and use the following data for the purpose of creating and publishing listings on the Platform (list of required information differs depending on the chosen item category):
Item title;
Item description;
Item category;
Item brand;
Item condition;
Item size;
Item colour;
Item material;
Item photos;
Information whether the item is unisex;
Price;
Discount;
Information whether item is marked as reserved;
Shipping options.
2.1.3. To enable you to communicate on the platform.
If you communicate on the Platform, we collect and use the following data:
Name of the registered client you are communicating with;
Messages;
Date and time of messages;
Shared photos;
Your device;
Other data submitted in messages.
2.1.4. To enable you to leave reviews on the Platform
If you leave reviews, we collect and use the following data for the purpose of making reviews publicly available on the Platform:
Review;
Star rating;
Name;
Date and time of the review;
Reply to the review.
You can, at any time, edit or delete your reviews.
2.1.5. To receive reviews.
When you receive reviews, we will collect and use the following data for the purpose of making reviews publicly available on the Platform:
Review;
Star rating;
Name;
Date and time of the review
Your reply to the review.
2.1.6. To send you important communication regarding the Platform
If you register on the Platform, we will send you e-mails and messages via the Platform’s messaging system for the purpose of providing important notifications.
2.1.7. To provide you with customer support service
If you send us query, request or complaint, we will collect and use the following data for the purpose of providing you with customer support services you request on the Platform:
Your profile information;
Platform usage information;
Transaction information;
Shipment information;
Communications;
Age;
Gender;
IP address;
Session information;
Item listings, photos and videos;
Inquiries;
Other information submitted by you.
The type of information we collect can vary depending on your inquiry.
2.1.8. To resolve any purchase-related disputes between members
If you purchase and/or sell on the platform and get involved in a dispute with another registerd client, we will collect and use any of your personal data held necessary to solve the dispute.
We base such collection and use on a legitimate interest to settle disputes and defend the rights and interests of SportWeb.Club
2.1.9. To retain temporarily your deleted account
If you decide to delete your account, we will take reasonable efforts to make sure it is no longer viewable on the Platform and restrict the use of your data. For up to 3 months it is still possible to restore your account if it was accidentally or wrongfully deactivated or in case you change your mind and wish to return to the Platform and take action in case someone else would gain access to your account and delete it without your knowledge.
2.2. To improve your experience when using the Platform
We collect and use your personal data in order to improve your experience when using the Platform by enabling you to personalize your feed and search results, providing you relevant suggestions and keeping your previous searches, sending you notifications and otherwise making the use of Platform more pleasant.
2.2.1. To enable your preferences regarding your search results
If you choose to personalize the items presented to you on the Platform (on item feed, catalog and search results), we will collect and use the following data for the purpose of presenting you a feed personalized according to your preferences:
Information whether you are interested in sport items for women, men or children;
Preferred sport categories of the items;
Preferred brands of the items.
2.2.2. To personalize your search results
We also personalize the item feed by evaluating your preferences according to the following:
Gender;
Age;
Country;
Language;
Information about your browsing activity on the Platform;
Purchasing history;
Your preferences.
2.2.3. To improve search results on the Platform
We collect and use data provided in the listings about items with no information related to sellers in order to improve search results by evaluating how relevant are certain items to a specific search keyword. For this, we only use the item listing with no link to a particular seller.
2.2.4. To help you to get more attention to your listings
In case you decide to make orders for extra services in order to get more visibility for your items on the Platform, we collect and use the following data:
Your profile information;
Extra services you bought;
Items you selected for extra services;
Duration of extra services;
Date and time of extra services you bought;
Price of extra services;
Payments information;
Invoices;
Statistics of your items during extra services usage.
2.2.5. To suggest a price when an item listing is created
If you choose to create an item listing on the Platform, our algorithms will analyze its price in addition to item category, item brand and item condition. We will then use that information to show you pictures and prices of similar items sold in the last three months in order to help you determine the selling price for your item.
If your chosen selling price is bigger than the price range of similar items sold on the Platform in the last three months, we shall also give you a tip regarding the recommended price range.
2.2.6. To improve our Platform
We are committed to the best performance of the Platform. When the Platform is being used.
2.2.7. To ensure the security of your account and the Platform
We strive to ensure that the accounts and the Platform itself would be secure and protected from cyber attacks, unauthorized access and other related risks.
2.2.8. To track visits to the Platform for security purposes
When you connect to the Website or App, we collect and use the following data (logfiles), even if you are not logged in to the Website as registered:
IP address of your device;
Browser used by your device;
Content and URLs you connect to;
Date and time of your connections.
In the event of access via mobile devices, the following log files are also captured as part of your use of the App:
Model and manufacturer of your mobile device;
Operating system used by your mobile device (iOS, Android).
This data is used for security purposes, especially the prevention of cyber attacks such as data scraps and denial of service attacks and for preventing impermissible multiple applications.
2.2.9. To carry out PayPal account security check
As part of the security process, we request our registered clients to verify the ownership of their PayPal accounts when there was no actual charge. As part of this process, we collect and use the following data:
Username;
Registration email address;
Information in the screenshot(s) of PayPal profile: account holder’s full name, address and other visible data.
As part of the security process, we also request our registered clients that use PayPal to verify the ownership of their PayPal accounts. As part of this process, we collect and use the following data:
Username;
Registration email address;
Information in the screenshot(s) of the expanded statement of the most recent order: date, amount, the account holder’s full name, shipping address and other visible data.
2.3. To check whether items are genuine
If you list items of premium brands, we collect and use the following data in order to check whether the items are genuine: Information provided in the listing;
Proof of authenticity: a photo of the receipt, certificate, tag, logo, pattern, stitches, original packaging, date code, authenticity code or any other relevant information that would allow determining the authenticity of the item.
We can share photos of listings and other proofs of authenticity without your personal data with premium brand owners in order to check the authenticity of listed items.
2.3.1. To enable your payments for items
Payments on the Platform are carried out via payment service providers that provide payment processing and escrow services.
Most of your personal data are required to perform a contract with you. In case you do not provide us with this personal data, we will not be able to conclude and execute a contract with you.
2.3.2. To allow you to add a bank card for payment purposes
When you add a bank card or purchase items via the Platform, we collect and use the following data for the purpose of allowing you to make payments:
Full name;
First six and last four digits of your credit card number;
Expiration date.
When you add a bank card or purchase items via the Platform, relevant payment service provider receives the following data:
Full name;
Credit card number;
Expiration date;
Security code (CVV/CVC) number.
2.3.3. To issue refunds
If an item that you purchase is never shipped, arrives damaged or not as described and you issue a claim, we collect and use the data used for the purpose of helping you issuing a refund.
2.3.4. To keep financial records
If you participate in purchase-sale and/or other transactions when using the Platform, we shall collect and use the following data in order to carry out its accounting-related duties:
Full name;
Address;
Value and description of supplied goods and/or services.
Financial regulations require us to keep accounting documents that confirm the transactions for 10 years.
2.3.5. To enable you to ship or receive items
If you choose to enter your shipping information or when you buy or sell items, we collect and use the following data that you provide for dispatch and shipping purposes:
Full name;
Country;
City;
Address;
Telephone number;
E-mail address;
Signature;
Address of the drop off point of the parcel;
Tracking number of the parcel;
Confirmation of delivery of the parcel;
Other shipping information required by a particular shipping service provider.
Otherwise, it is up to the seller to follow the instructions and provide your data to the shipping provider.
Personal data collected and used for this purpose are kept for 10 years.
2.3.6. To track your parcel
When you buy or sell items on the Platform, we collect and use the following data for shipment tracking purposes
Date and time of delivery of the parcel;
Tracking number of the parcel;
Address;
Location of the parcel.
Personal data collected and used for this purpose are kept for 10 years.
2.3.7. To send you marketing emails
You can register for our newsletter and for other marketing emails. When you register, we will ask you for your permission to use your email address for the purposes of sending you Marketing Emails containing the latest information on our products and services, especially with regard to goods available on the Platform, special offers and marketing campaigns. If you do not give your consent when registering, you can at any time change your mind and agree to receiving Marketing Emails by adjusting the settings on your account.
Your permission for the sending of Marketing Emails can be given and withdrawn by you at any time with future effect. In your account, you can adjust your settings to choose what emails you wish to receive or disable the sending of any further Marketing Emails. Alternatively, you can click “Unregister” at the end of the Marketing Email.
2.3.8. To contact you for publicity
If you register on the Platform, we may contact you via e-mail or the Platform’s messaging system to offer you to share your content (pictures, videos) on our social media profiles or to participate in our marketing campaigns. This is done in order to ensure that only registered clients that give their consent would be featured on our social media profiles or participate in our marketing campaigns.
2.3.9. To provide information to law enforcement and other state institutions
If we have reasonable grounds to suspect that you are involved in illegal activities, we will collect and use necessary data of your profile data, data related to your activities on the Platform and data collected and used for security purposes in order to notify the law enforcement and other state institutions.
2.3.10. To comply with specific data retention requirements of the French Decree no. 2011-219 (where you use .fr Platform)
If you are registered in France, we are legally required to keep your personal data for certain periods of time according to the Decree no. 2011-219 of 25 February 2011 on the retention and communication of data to identify any person involved with the creation of online content applicable to hosting providers. We need to do that in order to comply with legal requirements and provide the data mentioned below to the authorities in the event of an administrative request.
Every time content is created, modified or deleted, hosting providers like SportWeb.Club are compelled to retain the following data for a period of 1 year following the creation/modification/deletion of the content:
Username;
IP address;
Identifier assigned by the information system to the content which is the object of the operation: it is the unique identifier that the hosting provider assigns to a particular content in its database.
Types of protocols used to connect to the service and to transfer content (eg. FTP transfer, access via the Web interface, etc.);
Nature of the operation (creation, modification or deletion of content);
Date and time of the content creation/modification/deletion operation carried out on the Platform.
Data relating to the opening of the account (such data have to be retained for a period of one year after the deletion of the account):
IP address used by the person at the time of the creation of the account;
Name of the person creating the account;
Postal addresses associated to the account;
Pseudonyms used;
Email addresses associated to the account;
Telephone numbers;
Data enabling to verify or modify the password chosen, in their latest updated version.
Data relating to financial transactions, when the hosting provider charges a fee for the service provided, such data have to be retained for a period of one year after the payment operation:
Type of payment used;
Payment reference;
Amount;
Date and time of the transaction.
This is necessary in order to comply with the legal obligations to which Sportvinted.com is subject.
3. Use of cookies
SportWeb.Club uses cookies on the Platform.
1. What is a cookie?
Cookies are small text files that are stored by your browser on your device (e.g. computer, mobile phone, tablet) when you browse websites. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. They are widely used in order to make websites work or work in a better, more efficient way. In this policy, we refer to all of these technologies as cookies.
The cookies we use are necessary for the functionality and performance of the SportWeb.Club Platform. This includes cookies that enable you to register for the protected areas of our Platform, to buy an item or to use the electronic payment system. Most cookies are deleted from your device after the end of your browser session (session cookies). The information saved in the required cookies will be used by us solely to provide the services and functions requested.
2. Why do we use cookies?
We use cookies to:
Make our Platform work as you would expect Improve the speed/security of the Platform Recognise you when you re-visit our Platform. This helps us to personalise our content for you, greet you by your name and note your preferences (functionality cookies) Recognise how many visitors visit our Platform and how they behave when they are here. This helps us to improve the functionality of our Platform, e.g. by ensuring that users can find what they are looking for (analytic/performance cookies) and by helping us Capture your visit to our Platform and which pages you visit and which links you click on. We will use this information to better tailor our Platform, and the advertising we show you, to your interests. If you have given us your permission to send you Marketing Emails, we will also use this information to send you personalised Marketing Emails (targeting or advertising cookies) Allow you to share pages with social networks like Facebook or Instagram
3. How can I manage cookies?
You can configure your browser to decline some or all cookies. Please note that by deleting cookies or disabling future cookies you may be unable to access certain areas or features of our website.
4. Right of amendment
As we are constantly developing our services, we reserve the right to change this Privacy Policy at any time subject to the applicable regulations. Any changes will be published promptly on this page. Regardless of the aforementioned, you should check this page regularly for any updates. If you have any queries regarding the collection and use of your data as part of your use of the Platform, or regarding your rights, please email us at contact@sportweb.club

Terms & Conditions

These Terms and Conditions and the documents referred to in them, apply to your use of this website located at the address https://www.sportweb.club and/or mobile applications called SportWeb.Club available for iOS and Android devices. If you do not agree to these terms you should not access or view the Site.
1. TERMS
These Terms of use refer to and incorporate the following additional Terms, which also apply to your use of this Site.
1. Our Privacy Policy , which sets out the terms on which we process any personal data we collect about you or that you provide to us. By using this Site, you agree to such processing and you warrant that all data provided by you is accurate.
1. Our prices list which sets out list of additional for-fee services and indicates applicable pricing and additional terms for using each of these services.
1. We provide an online facility through which individuals can buy or sell items and communicate with one another in public and in private.
2. OUR FUNCTION
Our Site is an online venue for individuals to buy, sell, exchange or donate secondhand sport items to or with other individuals. We are not a party to any transaction between a buyer and a seller. We do not buy, sell or exchange a of the items displayed on our Site. The Site hosts third-party content.
3. REQUIREMENTS TO USE THE SERVICES
To use the Services, you must register with us by completing the registration form.
The Services are not intended for use by children under the age of 18 years old. If you are under 18, a parent or guardian (who is 18 or over) must register to use the Services on your behalf. Your parent or guardian shall be responsible for supervising your use of the Services at all times and ensuring that you comply with these Terms.
Business sellers are not permitted to use the Services. By using the Services you warrant that you are a not a business seller. You undertake to keep up to date all information about you on the Site.
You warrant that any information you provide to us is true, accurate and complete.
4. YOUR ACCOUNT AND PASSWORD
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party and you must ensure that you log out from your account at the end of each session.
You must immediately notify us if you know or suspect that anyone other than you knows your user identification code or password, or that there has been any unauthorized use of your password or account or any other security breach.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if we have reasons to suspect it has been compromised or if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
We do not allow multiple accounts on our Site. Should We have a reasonably grounded suspicion that a user has created more than one account on the Site – it may block or delete any of the involved accounts.
5. CONTENT YOU PROVIDE
Any content you provide to us or any contact you make with other users, whether privately or publicly, must comply with our Terms.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site.
You grant us a non-exclusive, irrevocable, perpetual, transferable, sub-licensable, royalty-free, unconditional, worldwide license to use, copy, distribute, display, and disclose to third parties any content you provide to us.
The platform provides for a direct user messaging functionality for the sole purpose of facilitating transactions between the users on the Site. We will not access content of such messages unless one of the involved users grants an access right to Us when raising a dispute with our Customer Support. Please note that We may use automatic scanning tools/filters in order to detect and prevent spam and/or fraud and/or any other activity contrary to applicable legal acts on the Site.
6. RULES FOR LISTING ITEM
In respect of all items you offer for sale through the Services:
You must ensure that such items comply with our Policy. Note that you may not list certain categories of items;
You must be the legal and beneficial owner of such items and have the right to sell them ;
The sale,use or possession of such items must not infringe the rights of any third party (including but not limited to any IP rights held by any third parties); and must not breach any applicable local, national or international law or regulation;
To list an item you must complete an item placement questionnaire and provide such other information as we may require for all items that you offer for sale on the Site in accordance with our Policy.
By listing an item you represent and confirm that the item complies with all aspects of the item questionnaire that you submit, including the category in which you list such item and any photograph of the item, and that such item questionnaire is complete. The terms of the item questionnaire that you submit will form the terms on which you offer the item for sale;
7. BUYING AND SELLING
If you are buying or selling an Item you may agree the terms related to such transaction directly with the other party to the transaction. You are solely responsible for such transaction and we do not provide customer support for these transactions.
8. BUYING USING THE SITE
When using our services:
When you confirm the payment to the seller, you acknowledge and agree that you enter into a contract with the seller to purchase an Item from him.
When you enter into a contract to purchase an Item you warrant and undertake that you have the legal right to enter into such transaction.
You may only terminate the contract with the seller where you are permitted by law.
9. SELLING USING THE SITE
When using our services:
An Item that is for sale is an offer by the seller of such item, which may be accepted by a buyer.
Once a user confirms the payment, you acknowledge and agree that you enter into a contract with that user (buyer) to sell that Item to him.
10. PAYMENTS
Buyers must pay sellers for Items by using any payment method/services agreed between Buyer and Seller.
Payments must be made in the currency specified on the Site.
Buyers are responsible for any shipping costs, including any insurance costs unless otherwise mutually agreed by the buyer and the seller.
11. SHIPPING
Shipping fee is always payable by the buyer of an Item.
After you enter into a contract with a buyer for the purchase of one of your Items we will send to you a confirmation of such purchase. You must ship the Item that you have sold via one of the shipping services.
Shipping services are provided by third-party service providers and may be subject to additional terms and conditions imposed by them. Any risk of loss is carried by seller, buyer, and the third-party service provider.
If a seller fails to send an item to a buyer within 7 business days after receipt of the shipping label and/or details, and/or instructions we shall be entitled to issue a dispute. The refund of the purchase price shall be the buyer’s only remedy in respect of its contract with the seller.
If a buyer receives an item that is not materially as described on the Site, the buyer must notify the Seller and us by email.
If a buyer does not receive an item that they have purchased from a seller, the buyer must notify the Seller and us by email.
If a buyer does not contact the Seller or us within 2 days after receipt of an item the buyer will be deemed to have accepted the item.
12. REMOVAL, WARNINGS, BLOCKING, SUSPENSION AND TERMINATION
We may at our option, issue warnings, suspend, block or terminate your access to this Site and/or the Services (or any part of them) or remove any content uploaded, including without limitation, any Catalog Item if:
you are in breach of these Terms;
you act in any manner which we consider may damage our reputation; or you use the Site or Services in a manner which we consider to be fraudulent or contrary to law.
13. ACCESS TO THIS SITE AND ITS SERVICES AND CONTENT
We do not guarantee that this Site, or any Services or content on it, will always be available or be uninterrupted.
We reserve the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this Site, or any Services or content on it, and to restrict or prohibit access to it.
14. VIRUSES
We do not guarantee that this Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform in order to access this Site.
You should use your own virus protection software.
You must not misuse this Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
You must not attempt to gain unauthorized access to this Site, the server on which this Site is stored or any server, computer or database connected to this Site.
You must not attack this Site via a denial-of-service attack or a distributed denial-of service attack.
We will report any violations of law to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Site will cease immediately.
15. LIABILITY
Nothing in these Terms limits or excludes our liability to you for any liability which cannot by law be excluded or limited by applicable law.
We provide the Site and Services on an “as is” and “as available” basis.
We make no warranties or representations, whether express or implied that this Site, any content and the Services on it: are accurate, complete, up-to-date or suitable for any purpose; or are free of error or omission.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to this Site, any content or the Services on it, whether express, implied, statutory or otherwise, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and those arising out of course of dealing or usage of trade.
We provide an online facility to introduce individuals to one another to enable the purchase the exchange or the sale of items between them and to allow them to communicate with one another in public and in private. Buyers, sellers and parties are solely responsible for transactions entered into using the Site. You should make whatever investigation you feel necessary or appropriate before proceeding with any interaction with any of these third parties. You agree that we are not responsible or liable for any loss or damage of any kind or nature incurred as the result of any such dealings. If there is a dispute between users of the Site or Services, or between users and any third party, you understand and agree that we are under no obligation to become involved.
We are not responsible for any action or inaction of users of the Site or Services, or content provided by users of the Site including, without limitation:
the descriptions or photos of items, including their accuracy and completeness;
the quality, legality or safety of the items;
the seller’s, exchanger’s or giver’s title to the items; or any seller’s or buyer’s right to enter into a sale or the rights of the parties to an exchange or give-away to enter into such transaction.
You agree to indemnify us for any loss, liability, cost or expense for any third party claim arising from or connected to your misuse of the Site or Services or any use which is in breach of these Terms.
In respect of any dispute you may have with another user of the Site, you agree to indemnify us for any loss or liability we incur as a result of any claim made against us by such user or any other third party as a result of such dispute.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or Services, or to your downloading of any content on it, or on any website linked to it.
We are not responsible for any third party service providers that you integrate into your account. We will not be liable for any loss or damage that may arise from your use of them.
This Site is operated by Albatros Group SA, a company registered in Republic of Panama, with business location at 50th Street & Elvira Mendez. Panama City. Republic of Panama.
16. THIRD PARTY LINKS AND RESOURCES IN THIS SITE
Where this Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
17. PROMOTIONS
From time to time we may post promotions, competitions, games or prize draws on the Site and special terms and conditions related to the same.
If there is any conflict between such special terms and conditions and these Terms, the special terms and conditions shall prevail.
18. EVENTS BEYOND OUR CONTROL
We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any obligations under these Terms agreement if such delay or failure result from events, circumstances or causes beyond our reasonable control. In such circumstances we shall be entitled to a reasonable extension of the time
19. ENTIRE AGREEMENT
These Terms and all documents referred to in these Terms constitute the entire agreement between us and you and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us and you, whether written or oral, relating to its subject matter.
We and you agree that in entering into these Terms have relied on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document referred to in them. Neither us nor you shall have any claim for innocent or negligent misrepresentation based on any statement in these terms or any document referred to in them.
20. CONTACT
For all support based enquiries, you can contact us at contact@sportweb.club

COVID-19 and Security in Spain

COVID-19 y Seguridad en España

COVID-19 et Sécurité en Espagne

Selling Step by Step

Vender Paso a Paso

Vendre Etape par Etape

Buying Step by Step

Comprar Paso a Paso

Acheter Etape par Etape

Shipping Step by Step

Enviar Paso a Paso

Expédier Etape par Etape

Payment Modes

Modos de pago

Modes de Paiement

Returns & Cancellations

Devoluciones & Cancelaciones

Retours & Annulations

SportWeb.Club Privacy Policy

Política de privacidad de SportWeb.Club

Politique de confidentialité de SportWeb.Club

Terms & Conditions

Términos & Condiciones

Termes & Conditions

Help center